CHANGE POLICY (for the e-Shop)
In case you wish to change the product you bought you can do it within 14 days from the date of invoicing in the following two ways:
1. CHANGE IN STORE
At any of the Mullet stores with proof of receipt or change card.
2. CHANGE THROUGH E-SHOP
Procedure:
. Contact us by email info@mullet.gr and inform us of the product codes you wish to return and with which codes or sizes you wish to replace them.
Pack the products, either in the Mullet bag you received, or in any other packaging that will ensure that the products will reach the company without damage.
∙ SEND THE PACKAGE according to the instructions we have already agreed via email to carry out the shipment.
* In case you wish to change the code or size, in order to get a different product, you will be charged with transport costs 4 €.
** In case a difference in balance will occur, there may be a credit balance left in your account, or you can make the payment by cash on delivery or by deposit.
*** Σin case you wish to make cash on delivery, you will be charged with cash on delivery costs 1.50€.
**** Gift packaging is not included in the changes.
RETURN POLICY (for the e-Shop)
If for any reason you wish to return your online order and get your money back, you have the right to withdraw within 5 days from the date of issue of the receipt.
Procedure:
∙ Contact us via email at info@mullet.gr to inform us of your return and the reasons you wish to return the products.
. We agree on the way the parcel will be returned. We can send a courier (ACS COURIER) and you will be charged 4€ for transport costs or you can make the shipment by courier of your choice, again at your own transport costs.
Within 10 days from the day of delivery of the parcel to the company, your money will be refunded in full.
** Shipping costs for the return of the parcel to the company in cases of withdrawal from the market, are always borne by the customer.
TERMS AND CONDITIONS OF CHANGES AND RETURNS
The following conditions must be met in full in order for the return / change of the order to be accepted. We reserve the right not to accept returns of products that do not agree with them Terms of Changes and Returns listed below.
Αί The change request must not exceed 14 days from the date on the receipt or change card.
Αί The request to withdraw from the order for the purpose of refund should not exceed 5 days from the date on the receipt or change card
. All returned items must be picked up by us in their original condition, without signs of wear, soiling and suitable for resale.
Προϊόντα All products must bear all the labels and accompanying cards of the manufacturer that they had at the time of purchase as well as the packaging that came with them.
Πάντα It is always preceded by communication with the Mullet e-shop at info@mullet.gr
** When you receive the products, we know that they will be tested to confirm that they meet your expectations. Because some of the products come in direct contact with the skin, please always wear underwear when testing them.
** As long as the product and the return process meet all the above criteria, you can send the products to the company and exchange them with others, or a refund will be made.
** In case of non-compliance with the listed conditions, the company reserves the right to refuse your return.
** www.mullet.gr is not responsible for goods lost on return if the shipment has been made by courier of your choice. Any damage to the product during the return of the product to www.mullet.gr, is borne exclusively by the Customer.
Yours sincerely,
Online Purchasing Management Department
